At CENZO, we strive to ensure customer satisfaction. Refunds are processed as per the conditions below.

1. Eligible Refund Scenarios

Refunds may be issued if:

• Wrong item delivered
• Missing items in the order
• Damaged or expired products
• Order cancelled by CENZO

2. Non‑Refundable Scenarios

Refunds will not be provided if:

• The issue is reported after the defined time window
• Product quality complaints without valid proof
• Change of mind after delivery (unless specified)

3. Refund Process

• Raise a refund request via the app or customer support within 24 hours of delivery
• Refunds will be processed to the original payment method
• Processing time: 5–7 business days

4. Partial Refunds

If only part of the order is affected, a partial refund may be issued.

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