Cancellation Policy1. Order Cancellation by User
- Orders can be cancelled before order confirmation or before dispatch, as shown in the app
- Once the order is dispatched, cancellation may not be possible
2. Order Cancellation by CENZO
CENZO may cancel orders due to:
- Product unavailability
- Delivery constraints
- Technical or payment issues
3. Refund for Cancelled Orders
- Prepaid orders cancelled successfully will be refunded as per the Refund Policy
- No refund is applicable for orders cancelled after dispatch (unless due to CENZO’s fault)
Disclaimer: These policies are provided for general informational purposes and should be reviewed by a legal professional before final use.